Refund Policy

Refund Policy

Adkrafts provide portfolio for you to view before handover your project to us so you can see the quality level of our work and be completely comfortable working with us. If you have any question please discuss us prior to making a payment for our product or services. Thank you!


Project/Service
Payment for project/service is made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project/service is cancelled or postponed, all money paid are retained by Adkrafts Private Limited and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.


Product
All Adkrafts software products are available for purchase on [www.adkrafts.com web site. All the software products are available for download (with the exception of the OEM variants) and are fully functional. We provide a 15-day free trial period to let you fully evaluate the software product to ensure it meets your needs prior to making a purchase decision. You require registering to enable its full functionality. During your trial period, our support team are available to assist in installation and configuration via email, ticket or telephone. We strongly recommend that all customers download, install, and test the trial version of any Adkrafts Private Limited product prior to making a purchase for licenced version.
Please note no refund would provide against any software product.


Domain Name/Website Hosting/Email id
Payments for Domain Name, Web Hosting and Email Id are non-refundable. We have monthly/yearly plans for Email Id and yearly plan for Domain Name and Web Hosting, you need to choose appropriate plan as per your convenience and budget.


SEO/SMO/Digital Marketing
In case of our SEO/SEM services, we have flexible payment plans as per the agreed terms & conditions in which a customer can make next month payments after reviewing the performance of the previous work. However, due to the nature of the business, we cannot offer guarantee of targeted rankings/traffic/sales. You can make your next payment for a new project after satisfying with our current service and performance of work. No refund would provide for any payment made against SEO/SMO/Digital Marketing and other related services.


Third Party Product/Service
Any interruption in product/service due to any third party such as website hosting, web server, database server, email server, cdn, images, content writing, payment gateway, cloud computing based services etc, Our Company will not be responsible at all and no refund would provide. Any efforts AdkraftsPrivate Limited has to put while coordinating/liaisoning with them has to be paid as per the agreed rate of the company.


Chargebacks
If we receive a chargeback or payment dispute from a credit card company or bank, your service and/or project will be suspended without notice. A chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any issue for that you are about to chargeback so that we can check and fix the issue. Requesting a chargeback or opening a dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund.

For any circumstances, in case of refund, customer would get refund in 60 working days from the date refund request is made to us via [email protected].

Please read and make sure you fully understand our refund policy prior to making a payment.

READY TO BRING YOUR BRAND TO LIFE?

Get Connected